SHOPPING INFORMATION

• What forms of payment are accepted for online purchases?
• Williamson Kenwood accepts credit card and Paypal payments through Paypal Checkout only.
• Does Williamson Kenwood have a minimum order?
• There is never any minimum to buy. We encourage you to make any order, large or small. However, ordering in 10 pound increments helps to minimize your shipping costs.
• How can I make a change or cancel my order?
• If you would like to make a change or cancel your order, please use our contact form or call customer service within 24 hours. M-F 9:00 am - 5:00 pm 1-877-369-3560.

SHIPPING INFORMATION

• How are shipping charges calculated?
• To U.S. addresses, we charge $10.00 shipping and handling per box shipped.
• What shipping options are available?
• Orders are shipped U.S.P.S Priority Mail only.
• Can orders be shipped to foreign countries or to U.S. Military Addresses?
• Shipping rates listed are for U.S. customers only. Foreign customers, please send an email request for shipping rates to your region to: williamsonkenwood.commerce (at) gmail.com, or use the form on our contact page.
• Can orders be shipped to a Post Office Box?
• Yes.
• How do I know when my order has been shipped?
• When your order has been shipped, a message will be sent to the email address associated with your order.

RETURN POLICY

• What is the return policy for Williamson Kenwood?
• You can request a return authorization using our contact form or by calling our customer service at 1-877-369-3560 (M-F 9:00 am - 5:00 pm PST). Returns will not be accepted without prior authorization. Returned items must be unopened and in original condition and returned within 30 days of purchase date. Williamson Kenwood will not refund the shipping charges unless there was an error on our part or the product is damaged. Customers wishing to return products will be responsible for sending the products back to Williamson Kenwood. The returned merchandise will be credited to you through Paypal. Send your authorized returns to:
  
  

  Williamson Kenwood
  PO Box 620273
  Las Vegas, NV 89162
  

• What should I do if my order arrives damaged?
• All damages must be reported within 10 days of receipt of merchandise. Please contact us through our contact form, or call customer service at 1-877-369-3560, M-F from 9:00 am - 5:00 pm PST.

SECURITY INFORMATION

• Is the credit card information I submit secure?
• Absolutely. Williamson Kenwood has opted to use Paypal to allow us to accept credit cards. Paypal is the payment service developed by and for eBay, and they have experience processing millions of credit card transactions with the most up-to-date security standards.
• Will Williamson Kenwood sell or rent my email address information to other companies?
• Williamson Kenwood will not sell or reveal to any third parties your name, address, email address and name except to the extent necessary to comply with applicable laws, police investigations, or in legal proceedings where such information is relevant.